General terms and conditions

General Terms and Conditions Paw Luxe Boutique

Version: January 1, 2025

Webshop details:
Name: Paw Luxe Boutique
Email: pawluxeboutiquenl@gmail.com
Business address: Antillenweg 16, 1339KE, Almere
Postal address: Rivium Boulevard 156 (unit 1.23), 2909LK, Capelle aan den IJssel
Chamber of Commerce number: 95793399
VAT number: NL005174604B833

Article 1 - Definitions

  1. Paw Luxe Boutique , established in Almere, Chamber of Commerce number 95793399 , is referred to in these general terms and conditions as the seller .
  2. The counterparty to the seller is referred to in these general terms and conditions as the buyer .
  3. The parties are seller and buyer together.
  4. The Agreement means: the purchase agreement between the parties.

Article 2 - Applicability of general terms and conditions

  1. These terms and conditions apply to all quotations, offers, agreements and deliveries of services or goods by or on behalf of Paw Luxe Boutique .
  2. Deviation from these conditions is only possible if this has been expressly agreed in writing by both parties.

Article 3 - Payment

  1. The full purchase price is always paid immediately upon ordering in the webshop. In some cases, a deposit may be required for reservations. In that case, the buyer will receive confirmation of the reservation and the prepayment.
  2. If the buyer fails to pay on time, they are in default. The seller may then suspend their obligations until payment is made.
  3. If payment is not received, collection will follow. The costs of this collection will be borne by the buyer and will be calculated based on the Decree on Compensation for Out-of-Court Collection Costs.
  4. In the event of bankruptcy, seizure or suspension of payments of the buyer, all claims of the seller become immediately due and payable.
  5. If the buyer refuses or delays the performance of the agreement, he remains liable for the agreed price.

Article 4 - Offers, quotations and prices

  1. All offers are without obligation, unless a specific validity period is stated.
  2. Delivery times in quotations are indicative and do not entitle the buyer to cancellation or compensation if exceeded.
  3. Offers and quotations do not automatically apply to repeat orders, unless agreed in writing.
  4. All prices listed are inclusive of VAT and any other government levies, unless otherwise stated.

Article 5 - Right of withdrawal

  1. The buyer has the right to cancel the agreement within 14 days after receipt without giving any reason.
  2. Custom-made products or hygiene products whose seal has been broken cannot be returned.
  3. Returns must be returned in their original, undamaged condition and packaging.
  4. Return shipping costs are the buyer's responsibility, unless the product is faulty or defective.

Article 6 - Amendment of the agreement

  1. If changes are necessary for the proper performance of the agreement, the parties will adjust them in mutual consultation.
  2. Seller shall inform buyer as soon as possible if changes affect price or delivery time.

Article 7 - Delivery and transfer of risk

  1. Once the buyer receives the product, the risk passes from seller to buyer.

Article 8 - Investigation and complaints

  1. Buyer must check the delivered product immediately upon receipt.
  2. Complaints about damage, shortages or other defects must be reported in writing within 10 working days of delivery.
  3. In case of a justified complaint, the seller has the right to repair, replace or refund the product.
  4. Complaints about one product do not affect other products within the same order.

Article 9 - Delivery

  1. Delivery will take place according to the chosen shipping option.
  2. If the buyer is not present for receipt or provides incorrect information, any additional costs will be borne by the buyer.
  3. Delivery times are indicative and not final deadlines. If delivery times are exceeded, the buyer must notify the seller of the default.

Article 10 - Force Majeure

  1. The seller shall not be liable if he is unable to fulfil his obligations due to force majeure.
  2. Force majeure means: natural disasters, strikes, pandemics, government measures, transport problems and other situations beyond the seller's control.
  3. If force majeure lasts longer than 30 days , both parties have the right to terminate the agreement.

Article 11 - Retention of title

  1. Products remain the property of Paw Luxe Boutique until full payment has been made.
  2. Buyer may not resell, pledge or encumber the products until full payment has been made.

Article 12 - Liability

  1. Seller is only liable for direct damage resulting from gross negligence or intent.
  2. Liability is limited to the invoice amount of the order in question.
  3. Seller is not liable for consequential damage, indirect damage or damage due to incorrect use of the products.

Article 13 - Complaints procedure

  1. Complaints must be submitted in writing within a reasonable time via pawluxeboutiquenl@gmail.com .
  2. The seller will respond substantively within 14 days . If this is not possible, the buyer will receive an indication of the expected response time.

Article 14 - Guarantees

  1. Products must meet the reasonable expectations that the buyer may have of them.
  2. The warranty is void in case of damage caused by improper use or modifications to the product by the buyer.
  3. If a third party provides the warranty (for example, a manufacturer), only their warranty policy applies.

Article 15 - Intellectual property

  1. All intellectual property rights relating to the website, products and marketing materials remain the property of Paw Luxe Boutique .
  2. Copying, distributing or commercially using content without permission is not permitted.

Article 16 - Changes to the general terms and conditions

  1. Paw Luxe Boutique reserves the right to change or supplement these terms and conditions.
  2. Minor changes may be made at any time.
  3. Consumers have the right to cancel the agreement in the event of a material change.

Article 17 - Applicable law and competent court

  1. All agreements are exclusively governed by Dutch law .
  2. Disputes will be submitted to the competent court in the district where Paw Luxe Boutique is established, unless otherwise provided by law.
  3. The application of the Vienna Sales Convention is excluded.